F.A.Q.

What are your business hours?
Our business hours are Monday-Friday 10AM PST-4PM PST. We are closed over the weekend.

Where can I ship my return/exchange to?

Please mail all return/exchanges to the address below:

 

Between Us Apparel 
Attn: Retail Returns
2407 Chico Ave., Unit K

South El Monte, CA 91733

 

How can I contact you?
Email: sales@betweenusapparel.com
Phone: 626-416-5174 during our business hours 

Shipping

Do you ship to a P.O. Box?
No, we only ship to physical addresses.

Can I ship an order to multiple addresses? 

We regret we do not drop ship online orders. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.

Do you offer international shipping?

Unfortunately, we currently can only ship orders within U.S.

Can I make a change on my order once it is already processed? 

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Can I cancel my order?
Please contact customer service as soon as possible. Please be aware that once your item has shipped, the order cannot be canceled, so please try to be as sure as possible of the item you are ordering at the time of purchase.

 

Returns + Exchanges

What is your return policy?

We guarantee your perfect fit and if you are not completely satisfied, we offer a 10 day return/exchange policy for items directly purchased from our website. Please return any unworn, unwashed or defective merchandise with tags attached by mail only. The original shipping and handling cost is not refundable. Customers are responsible for return shipping fee. 

How long will it take to get my refund?
Please allow 1-2 weeks from the time you mail your return/exchange for your account to be credited. This may take 1-2 billing cycles for the credit to appear on your statement.

How long will it take for my exchange to process? 
Please allow 3-5 business days from the day your return order is delivered to our warehouse for your exchange to be processed. 

What do I do if the item I received is damaged or defective?
If you receive a damaged or defective item, please call us at 626-416-5541 or email us at sales@betweenusapparel.com and we will help you exchange or return the item.