Refund policy

Returns + Exchanges

What is your return policy?

We guarantee your perfect fit and if you are not completely satisfied, we offer a 10 day return/exchange policy for items directly purchased from our website. Please return any unworn, unwashed or defective merchandise with tags attached by mail only. The original shipping and handling cost is not refundable. Customers are responsible for return shipping fee. 

How long will it take to get my refund?
Please allow 1-2 weeks from the time you mail your return/exchange for your account to be credited. This may take 1-2 billing cycles for the credit to appear on your statement.

How long will it take for my exchange to process? 
Please allow 3-5 business days from the day your return order is delivered to our warehouse for your exchange to be processed. 

What do I do if the item I received is damaged or defective?
If you receive a damaged or defective item, please call us at 626-416-5541 or email us at lisa@betweenusapparel.com and we will help you exchange or return the item.